Customers vote Park Holidays UK a gold performer

Sandhills in Dorset (above) is just one of the group's parks judged by customers to have reached the gold standard

Sandhills in Dorset (above) is just one of the group’s parks judged by customers to have reached the gold standard

Customers of Park Holidays UK have delivered a first-class verdict on their experiences with the company – and won it a prestigious gold accolade.

It comes in the form of the 2018 Feefo Gold Trusted Service award, and means that Park Holidays UK has now joined a small elite of firms able to boast the honour.

Feefo is one of the world’s most trusted independent review websites, and its top gold award is given only to companies which achieve an exceptionally high scoring.

Feefo’s top stamp of approval carries a special weight as only reviewers verified as genuine customers are permitted to give their verdicts.

Guests can comment on any aspect of a company’s services, from the ease with which a booking can be made to the ways in which staff help make their holidays more memorable.

Across all aspects of its services, Park Holidays UK gained a massive thumbs-up from customers.

"Delighted to be exceeding expectations," says director Tony Clish

“Delighted to be exceeding expectations,” says director Tony Clish

Last year, said Park Holidays UK director Tony Clish, the company invested over £20 million in new swimming pools and other leisure facilities across its 26 holiday parks:

“We have always been determined to provide the best quality and the best value to our holiday guests, and we are hugely proud that they have voted us this award,” he said.

“It’s especially pleasing because Feefo only accepts reviews from bona fide customers on its review website, so the credibility of the comments is never in doubt.

“They are exclusively from people who have booked with Park Holidays UK, and who have first-hand experience of the holidays and standards of service we offer.

“In other words, these reviews are simply what genuine customers feel about us – and we are delighted to be exceeding their expectations in so many different ways,” added Mr Clish.

The company’s coastal holiday parks provide caravan holiday homes and lodges which can be owned or rented, as well as touring pitches on selected parks.

Further investment in new leisure and entertainment facilities is planned for 2018, said Mr Clish, and will help to ensure that the company maintains its gold standard.

Three and four night breaks start from just £89.00 for up to six people, and the cost includes use of all the park’s leisure facilities plus entertainment passes for everyone.

Other pampering bonuses include hotel quality linen on all of the beds which – other than for newspaper promotional bookings – are fully made-up on arrival.

More information about the group’s parks and details of holiday offers for the coming year can be found on  Park Holidays UK’s website at www.ParkHolidays.com

Lakeside holiday park near Chichester (above) also provides experiences which have impressed holiday guests

Lakeside holiday park near Chichester (above) also provides experiences which have impressed holiday guests

 

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Customers’ golden verdict on Park Holidays UK team

Coghurst Hall Holiday Park in Hastings is one of the 26 top-rated holiday parks owned by Park Holidays UK

Coghurst Hall Holiday Park in Hastings is one of the 26 top-rated holiday parks owned by Park Holidays UK

Staff at Park Holidays UK are celebrating after customers voted them a prestigious gold accolade for their first-class standards of service.

Park Holidays UK learned this month that it has won the prestigious 2017 Feefo Gold Service award, and joined a small elite of firms able to boast the honour.

Feefo’s top-level award is made to companies which allow customers to post unedited reviews via its website, and achieve exceptionally high scoring.

The number of people giving Park Holidays UK a rating of 4.5 or more out of 5 last year mean the group’s service rating is worthy of Feefo’s gold seal of excellence.

Its badge of honour carries a special weight as Feefo only allows genuine verified customers to give verdicts on their experiences of over 3,000 companies.

They are encouraged to comment on aspects such as using the firm’s website, making a reservation, the helpfulness of staff and the quality of the assistance they provide.

Tony Clish: "Group is exceeding customer expectations"

Tony Clish: “Group is exceeding customer expectations”

Across all these criteria, the holiday group has gained a massive thumbs-up from customers.

Park Holidays UK employs around 1,500 staff over its 26 holiday parks in Southern England, plus a 100-strong team at its headquarters in Bexhill-on-Sea in East Sussex.

Park Holidays UK director Tony Clish said that because reviews are only accepted from bona fide customers on Feefo, the credibility of the comments is not in doubt:

“In contrast to some consumer review websites, Feefo can provide an absolute assurance about the genuine nature of the comments that are published,” he said.

“They are exclusively from people who have booked with Park Holidays UK, and who have first-hand experience of the on-line and personal service we offer.

“In other words, these reviews are not skewed by praise or criticism from people with other agendas, but are simply what genuine customers feel about our service.

“The comments confirm what many holidaymakers already tell us, and we are delighted to be exceeding visitors’ expectations in so many different ways,” added Mr Clish.

The company’s coastal holiday parks provide caravan holiday homes and lodges which can be owned or rented, as well as touring pitches on selected parks.

A massive investment in new leisure and entertainment facilities this year, believes Mr Clish, will help to ensure the company maintains its gold standard.

More information about the group’s parks and details of holiday offers for 2017 can be found on  Park Holidays UK’s website at www.ParkHolidays.com

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