Customers’ golden verdict on Park Holidays UK team

Coghurst Hall Holiday Park in Hastings is one of the 26 top-rated holiday parks owned by Park Holidays UK

Coghurst Hall Holiday Park in Hastings is one of the 26 top-rated holiday parks owned by Park Holidays UK

Staff at Park Holidays UK are celebrating after customers voted them a prestigious gold accolade for their first-class standards of service.

Park Holidays UK learned this month that it has won the prestigious 2017 Feefo Gold Service award, and joined a small elite of firms able to boast the honour.

Feefo’s top-level award is made to companies which allow customers to post unedited reviews via its website, and achieve exceptionally high scoring.

The number of people giving Park Holidays UK a rating of 4.5 or more out of 5 last year mean the group’s service rating is worthy of Feefo’s gold seal of excellence.

Its badge of honour carries a special weight as Feefo only allows genuine verified customers to give verdicts on their experiences of over 3,000 companies.

They are encouraged to comment on aspects such as using the firm’s website, making a reservation, the helpfulness of staff and the quality of the assistance they provide.

Tony Clish: "Group is exceeding customer expectations"

Tony Clish: “Group is exceeding customer expectations”

Across all these criteria, the holiday group has gained a massive thumbs-up from customers.

Park Holidays UK employs around 1,500 staff over its 26 holiday parks in Southern England, plus a 100-strong team at its headquarters in Bexhill-on-Sea in East Sussex.

Park Holidays UK director Tony Clish said that because reviews are only accepted from bona fide customers on Feefo, the credibility of the comments is not in doubt:

“In contrast to some consumer review websites, Feefo can provide an absolute assurance about the genuine nature of the comments that are published,” he said.

“They are exclusively from people who have booked with Park Holidays UK, and who have first-hand experience of the on-line and personal service we offer.

“In other words, these reviews are not skewed by praise or criticism from people with other agendas, but are simply what genuine customers feel about our service.

“The comments confirm what many holidaymakers already tell us, and we are delighted to be exceeding visitors’ expectations in so many different ways,” added Mr Clish.

The company’s coastal holiday parks provide caravan holiday homes and lodges which can be owned or rented, as well as touring pitches on selected parks.

A massive investment in new leisure and entertainment facilities this year, believes Mr Clish, will help to ensure the company maintains its gold standard.

More information about the group’s parks and details of holiday offers for 2017 can be found on  Park Holidays UK’s website at www.ParkHolidays.com

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